FAQ

You will receive your travel documents by email 7 weeks before departure, containing practical information about your holiday. The travel documents include, among other things, the contact details of the chalet and/or the chalet host, as well as additional information about the chalet and the surrounding area.

You can always ask the chalet host for assistance with purchasing lift passes, renting ski/snowboard equipment and booking ski lessons.

In most ski resorts, we have a partnership with the local ski rental shop. We can usually offer a discount of between 5% and 10% on the rental of ski/snowboard equipment. Some ski resorts provide a convenient website link where you can easily reserve and pay for your equipment online. This link will be sent to you by email once you have paid the remaining balance of your booking.

Many ski resorts have several ski schools. Unfortunately, we are unable to offer discounts on ski lessons. If you want to ensure you have lessons, we recommend booking them in advance through the ski school's website.

Wens Chalets does not offer discounts on lift passes. Generally, discounts on lift passes are not provided, with the exception of the Sölden Ski Resort, which offers early booking discounts. More information about this can be found on the Sölden website.

Two weeks before departure you will receive an email from the chalet host to coordinate the final details of your stay.
If you have any questions before then, please contact our colleagues at the head office, which can be reached at info@wens.nl or by calling 035-5436677.

For a week-long stay, the chalet host has a day off on Wednesday. For shorter stays, this will depend on your arrival and/or departure day. If you’d like more information, please feel free to contact our reservations team. Of course, you can also arrange with the chalet host to move their day off to another day that suits you better!

On the chalet host’s day off, breakfast will be prepared for you as much as possible in advance. The evening before, the chalet host will explain where to find everything and how to use appliances like the oven. They can also offer recommendations for local restaurants to book, or show you how to use the kitchen in the chalet if you wish to prepare your own meal.

In some of our larger chalets, it is not possible to use the kitchen on the chalet host’s evening off. However, breakfast is provided daily in these larger chalets, even on the day off. Please contact us if you’d like to check whether the kitchen will be available during the chalet host’s day off in your chalet.

The Wens concept does not offer a hotel service. For example, we do not make the beds every day. The chalet host does keep the common areas clean, and the trash cans in the bathroom are kept up to date. In addition, the chalet host is mainly concerned with preparing the food, keeping the guest fridge stocked, making the guests feel comfortable and providing the guests with information where necessary. 

In each chalet dinner will start between 18.00 and 19.30 o’clock. If you hired the chalet for sole use, you may always consult with your chalet host at what time you would want your dinner to start. It would also be a possibility to have the child’s dinner before.

In most chalets, the chalet host stays in the chalet. They have their own room with facilities. In some chalets, the chalet host lives elsewhere (but nearby).

During the season the chalet host makes use of the guidelines of the week menu to guarantee the highest quality.
The daily menu includes three courses with a great variety of ingredients. This is why we assume that in case you do not like a specific ingredient, there always are enough alternatives to enjoy. You are always free to ask the chalet host for a little change in the menu. In case there are any allergies, please inform us at least 2 weeks before departure.
We can not guarantee your specific eating wishes if you notify the chalet host upon arrival, but the chalet host will do everything in their power to make sure your needs are met.

The travel documents you receive from us when the final payment has been made contain all the information you need, such as the address of the chalet, the telephone number and email address of the chalet host, but also information about ski hire, ski passes and ski lessons.

From 16:00 we can give you a warm welcome in the Wens Chalet. On the day of departure, we ask you to check out no later than 10:00 am.

In most cases it is not possible to check in earlier, because the chalet host is busy from 10:00 to clean and prepare the chalet for your arrival.

Unfortunately, this is often not possible, because the chalet host is busy cleaning the chalet due to the departure of the group before you. That is why we have a check-in time of 4:00 PM. In some cases it is possible to store the luggage. You can coordinate this directly with the chalet chalet host. They will contact you 2 weeks before arrival to discuss the final details of your stay.

The parking spaces at the houses in the villages of Sankt Anton, Sölden, Gerlos, Fiss, Serfaus, and Saalbach are rented by Wens Chalets from the property owner or the municipality. Additional charges apply for this service. This is why parking at the house in these villages is subject to a fee.

• The cost of parking at the chalet is Euro 50 per parking space for a week-long stay.
• The cost of parking at the chalet is Euro 25 per parking space for a short stay.

Towels and bed linen are always available in the chalet. Towels are changed twice for weekly stays and once for short stays.

In each bathroom of our chalets, you'll discover a convenient treat – a soap dispenser filled with a delightful 2-in-1 combination of shower gel and shampoo. Enjoy the luxury of a refreshing shower experience at your fingertips!

Yes, Wens Chalets provides bed linen and the chalet host ensures that the beds are made before arrival. During the week, the chalet host no longer makes your bed, but the chalet host is engaged in cooking and other cleaning activities.

Each chalet has 1 cot and 1 high chair available. In the child friendly chalets there are more of these cots and chairs available. If you would like to use a cot, we ask you to indicate this on your application form which you will receive after you made a reservation.

Each chalet will have a washing machine but this is intended for use by the chalet host only. It is always possible to ask the chalet host whether it would be possible to make use of the washing machine for urgent purposes.

Lunch is not included during your stay. The chalet host will not prepare lunch and it is also not possible to use the breakfast bread for lunch. If you would like to have lunch, you can purchase additional items yourself and enjoy it in the chalet. We kindly ask that you please clean up afterwards.

There is wifi available in the living room of all of our chalets. In some of the chalets there is also wifi available in the bed rooms.

Each chalet has a stereo system available. A TV and a DVD player will be present in a number of our chalets. Not all TV’s have a satellite connection. If you would like to get some more detailed information about the presence of various equipment, we kindly ask you to contact one of our office staff.

In all our chalets, there is a strict no-smoking policy that applies to all areas of the chalet. If you wish to smoke outside the chalet, we kindly but firmly request that you do not throw your cigarette butts on the ground, but dispose of them properly. Please ask your chalet host for an ashtray or bin if needed.

Please be aware that a fine of €500 will be imposed for each violation of this policy. In the event that the fire alarm is triggered, an additional fine of €550 per incident will apply, and there may also be cleaning costs of €250.

There are enough toys present in our child-friendly chalets. 

During your stay in one of our Wens Chalets, an extensive breakfast buffet, a three-course dinner and all drinks (beer/wine/soft drinks/tea and coffee) during the day are included in the price.

Drinks are included throughout the day. Each chalet has a guest refrigerator, which is always replenished by the chalet host. You can just grab your drinks whenever you want. However, the chalet host supervises the amount of alcohol that is consumed.

The chalet hosts do their best to ensure that all guests can enjoy the meals they serve. Where possible, they take allergies into account. However, please be aware that the availability of products at your destination may differ from what you are used to in your home country. Additionally, we are unable to accommodate dietary preferences, except for vegan, vegetarian, and halal diets.

In some cases, we may ask you to bring certain products with you if they are not available locally. This way, the chalet hosts can still consider your allergies.

You can tell the chalet host what you like and don't like. The chalet host works with a pre-compiled Wens Chalets-Menu that does leave room for their own input. When the chalet host contacts you two weeks before departure, you can discuss your wishes. The chalet host will think along with you, but it is not possible to put together a menu yourself. 

Our delicious breakfast buffet is available between 07:30 and 09:00 and includes:

• Yogurt and milk;
• Fruit;
• Different types of breakfast cereals;
• Scrambled eggs / boiled egg / omelette;
• Different types of bread with various fillings on the table;
• Beverages: coffee, tea, apple juice and orange juice;
• Every day something extra delicious on the table (French toast/smoothies/pancakes).

On the day of arrival, dinner is served at 7:00 PM. If you expect to arrive later, we kindly ask you to contact your chalet host.
You will receive the telephone number of the chalet host 2 weeks before departure.

You will receive your invoice after you confirmed your booking with us and after we received your application form. We require a deposit of 25% of the total travel sum plus a €35 administration fee. We ask that you transfer the remaining amount eight weeks before departure; you will receive a reminder invoice for this.

The stated price is per (adult) person per week. Babies up to 1 year old can join the holiday for free, and children aged 2 to 3 years pay €250 per week. Children aged 4 to 10 years receive a 30% discount on the published price.

We can offer a 30% discount in the following situations:
For every 3rd/4th person in a bedroom or 5th or more persons in an apartment.

The stated prices include:

• Accommodation;
• Breakfast buffet;
• Three-course dinner;
• Drinks.

Discounts cannot be combined.

In order to rent the entire chalet, you should meet a minimum amount of full paying persons per chalet times the published price. When some of the minimum number of persons are children, for the children the adult price should be paid. The children must pay the adult price until the lower limit for private hire of the chalet is achieved.

Every child younger then 11 years old will receive a discount when the total number of guests exceeds the minimum required number of guests. The discount for children from 4 up to 11 years old is 30%. Children from 1 up to 3 years old, pay a standard price of €250,-. Children up to 1 years old, come for free.

Every adult above the minimum prescribed number of persons in high season (even though the week is in a low season) gets 30% discount. If  you have less people than the minimum prescribed number, you must pay the full price (up to the minimum number) in order to rent your private chalet. However, you will receive €50,- discount for each empty  bed (up to the minimum number).

You can transfer the amount of your payment to Wens Chalets in Baarn, the Nederlands. Please use the account number mentioned below and also indicate your payment with the booking code and invoice number.

Wens Chalets bv
IBAN NL72 ABNA 0643 1208 07
Swiftcode ABNANL2A

We will create an invoice for  your entire group. If you want to pay separately, please mention the booking code and invoice number with your payment.

The amount of tourist tax varies by village. In recent years, several Alpine villages have significantly increased their tourist tax rates. Please expect to pay between €1 and €5 per person per night. In most cases, children under 12 years old are exempt from paying tourist tax.

The tourist tax is paid in advance via invoice. Wens Chalets will then remit this to the local municipality. The tourist tax is included in the final invoice.

In most ski areas we have a partnership with the local ski rental shop. We can usually offer a discount of between 5% and 10% on the rental of ski/snowboard equipment. A number of ski areas have a handy website link for this and you can easily reserve your equipment and pay online. You will receive this link by email when you have paid the remaining amount of your booking.

Many ski areas often have several ski schools. Unfortunately we cannot offer a discount on ski lessons. If you want to be sure of lessons, we recommend that you book lessons in advance via the website of the ski school. The ski schools with which we have good experiences are listed below per village:

• Santa Cristina - Ski School S.Cristina;
• Fieberbrunn - S4 Schischule;
• Finkenberg - Ski School Finkenberg;
• Fiss - Ski school Fiss-Ladis;
• Wagrain - Ski & Snowboard School Wagrain;
• Gerlos - Ski School Gerlos Total;
• Hinterglemm - Ski School Snow & Fun;
• Ischgl - Ski School Ischgl;
• Saint Anton - Ski School Arlberg;
• Serfaus - Ski School Serfaus;
• Solden - Ski School Vacancia;
• Stuben - Ski School Stuben am Arlberg;
• Chatel - ESF Chatel;
• Morzine - Easy-to-Ride;
• Les Gets - ESF Lesson Gets;
• Les Menuires - ESF Les Menuires;
• St. Christoph - Ski School Arlberg.

It is advisable to consult the tourist office of the village where you are staying for all other activities besides skiing.

We have listed these for you:

• Châtel - Portes du Soleil
  https://en.portesdusoleil.com/activities/winter/other-snow-activities.html
• Fieberbrunn - Skicircus Saalbach-Hinterlemm-Leogang-Fieberbrunn
  https://www.saalbach.com/en/winter/activities
• Finkenberg - Zillertal 3000
  https://www.zillertal.at/nl/wintertijd/activiteiten/buiten-de-piste.html
• Fiss - Serfaus-Fiss-Ladis
  https://www.serfaus-fiss-ladis.at/de/Winterurlaub/Weitere-Winteraktivitaeten
• Gerlos - Zillertal Arena
  https://www.zillertalarena.com/nl/winter/buiten-de-pistes/
• Hinterglemm - Skicircus Saalbach-Hinterlemm-Leogang-Fieberbrunn
  https://www.saalbach.com/en/winter/activities
• Ischgl - Silvretta Arena
  https://www.ischgl.com/en/Active/Active-Winter/Off-the-Slopes
• Les Gets - Les Trois Vallées
  https://www.les3vallees.com/en/activities
• Les Menuires - Les Trois Vallées
  https://www.les3vallees.com/en/activities
• Morzine - Portes du Soleil
  https://en.portesdusoleil.com/activities/winter/other-snow-activities.html
  
• Saalbach - Skicircus Saalbach-Hinterglemm-Leogang-Fieberbrunn
  https://www.saalbach.com/en/winter/activities
• Sankt Anton a. A. - Ski Arlberg
  https://www.stantonamarlberg.com/en/home
• Sankt Cristina - Val Gardena
  https://www.valgardena-active.com/en/winter
• Sankt Christoph a. A. - Ski Arlberg
  https://www.stantonamarlberg.com/en/home
• Serfaus - Serfaus - Fiss - Ladis
  https://www.serfaus-fiss-ladis.at/de/Winterurlaub/Weitere-Winteraktivitaeten
• Sölden - Ötztal Arena
  https://www.oetztal.com/winter/the-full-winter-variety-in-oetztal.html
• Stuben - Ski Arlberg
  https://www.stantonamarlberg.com/en/home
• Wagrain - Ski Amadé
  https://www.skiamade.com/en/Winter/Winter-Activities

You can buy a ski pass at the bottom of the central lift in every ski area. You can do this on the spot, no advance reservation is required. If you are with a large group, it is sometimes possible to make a group reservation in advance. When possible, this is often also stated on the website of the tourist office (the local tourist office) of your destination.

Unfortunately, Wens Chalets does not offer discounts on ski passes. Discounts on ski passes are generally not given either.
With the exception of the ski area of Sölden, which offers an early bird discount. More information can be found on the Sölden website. In France it is often also possible to get a discount on the ski pass. We kindly ask you to inquire about this with your chalet host.

Austria or Swiss

For driving on the Austrian or Swiss highways (A-roads) and motorways (S road, B180, B302 and S1) a motor way sticker is necessary.

The costs for the stickers are approximately as following:
Austria valid for 10 days: around €9,-
Austria valid for 2 months: around: €25.-

The stickers can be obtained in Austria at the border or at any cigar shops or service stations. Driving without a valid motorway sticker will risk a major penalty. Federal police or customs will have the power to charge a fine up to €240,-. 

France

In France you pay toll for having access to the motor ways. Normally for the winter sports destinations, you would have to pay approximately €40 tot €55 for a one way.

Italy 

In Italy you have to pay toll for using the Brennerpas (approximately €8,50 per one way) and also for the autostrada. Up to the exit to Val Gardena this is more or less €2,00.

We kindly ask you to check-in after 4 p.m. The previous group will leave the chalet at 10.00 A.M. if you would like to go skiing on the day of arrival, unfortunately it would not be possible changing your clothes in the chalet. You can always contact the chalet host and check whether there are any other possibilities regarding your luggage.

In between 10.00 and 14.00 o’clock the chalet host will clean the chalet, they really need this time to prepare the chalet for you. Unfortunately it would also not be possible to leave your belongings at the chalet to have another day of skiing, because the new guests will arrive from 4 p.m. and you can not make use of the facilities of the chalet anymore.

Wens Chalets can in most cases arrange for a transfer from the airport or train station to your chalet. We request quotes from the transfer company and send you a price indication. The exact price depends on flight times/train times. Please note that prices can fluctuate and we will only receive the exact price after final approval.

We do not book flights or train travel. In some cases we can organize bus trips. Feel free to contact our Reservations department at info@wens.nl or call 035-5436677.

It is not possible to charge your electric car. Public charging stations are available in most ski resorts.

A catered chalet is the ideal combination between the comfort of your own house and the luxury of a hotel. During your stay in one of the Wens Chalets you will not need to worry about cleaning, buying groceries, washing the dishes or other household tasks. Also you will not need to look for a restaurant at night for as the chalet host will cook a wonderful three meal course for you. In short you can enjoy your well-deserved skiing holiday.

Below is listed what's included and excluded with Wens Chalets

Included:

• 7 x overnight;
• 7 x breakfast;
• 6 x 3-course dinner;
• All drinks (excluded strong alcoholic drinks);
• Bedding;
• Towels;
• Firewood if a fire is present;
• Sauna use (between 17:00 and 19:00), if present in the catered chalet; 
• Whirlpool and solarium, if facilities are present in the catered chalet;
• Dutch chalet chalet host to prepare breakfast and dinner, home care, information and assistance in arranging ski passes, ski rental and ski school.

Excluded:

• Strong alcoholic drinks;
• Lunch;
• Tourist tax;
• Snacks on returning home (if desired by booking extra our Comfort Package);
• Travel and cancellation insurance (if desired);
• One-time € 35,00 reservation fee;
• Ski passes;
• Transportation.

Additional options

Wens Chalets offers you the ability to create a more enjoyable stay in one of our catered chalets. Below are the prices of our extras:

For us, good food and an elaborate dinner are key components of a successful skiing holiday. The chalet chalet host spend much time, care and attention to the preparation of your dinner. To give you an idea of what you can expect during your stay we have prepared a sample menu for you. 

Basil Bruschetta with fresh tomato and mozzarella

*
Meat loaf with roasted onions, mushrooms and tomatoes
Pomme Gratin
Salad with red onion, cucumber, feta and olives

*
Poached pears with chocolate mousse

Or

Giant Mushrooms stuffed with bacon and bleu ‘dAuvergne served with a warm ‘Morzinoise’ roll

*

Braised cod with a mustard cream sauce, mashed potatoes and roasted winter vegetables

*

Warm pear apple crumb pie with ice cream

Initially, our chalets are only available for sole use, but Wens Chalets also proposes many weeks to be open for individual bookings. So yes, you are able to reserve a room in a chalet individually. You book the desired number of rooms and we ensure that the rooms will be booked by others. Our office staff can tell you exactly which chalet, in your desired week is open for individual reservations. Together with the other guests you will share the living/dining room and other general facilities.

A stay of less than a week is also possible with Wens Chalets.
We offer 2 short ski's, with a fixed arrival/departure on Saturday:

Saturday - Tuesday/Wednesday
or
Tuesday - Wednesday - Saturday

If you would like to book a short ski, we advise you to contact us via e-mail; info@wens.nl.

Wens Chalets also has chalets which are available for a stay with your colleagues. In that case, most of the beds have separate matrasses and the rooms their own facilities. With your company you will have your own chalet available for sole use.